Privacy Policy

Below is a copy-ready Privacy Policy using the same clear structure, tone and level of detail as the ARC Website Terms & Conditions.

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ARC | ALGARVE RELOCATION CONCIERGE

Clear, practical information about how ARC collects, uses, stores and protects personal information.

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Last updated: 30 July 2026

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This Privacy Policy explains how Algarve Relocation Concierge collects and uses personal information when you visit the ARC website, contact ARC, purchase a digital guide, book a service or provide information relating to your Algarve property or relocation requirements.

ARC respects your privacy and aims to handle personal information responsibly, fairly and transparently.

1. About ARC

Algarve Relocation Concierge is operated by Paul Lindsell Ltd, a company run from the United Kingdom.

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Legal owner: Paul Lindsell Ltd

Company number: 11642090

Email: hello@arcportugal.com

Website: www.arcportugal.com

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Paul Lindsell Ltd is responsible for deciding how and why personal information collected through ARC is used. This is sometimes referred to as being the “data controller”.

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ARC handles personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended from time to time. Where another country’s privacy law also applies, ARC will take reasonable steps to comply with those requirements.

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2. What information ARC may collect

The personal information ARC collects depends on how you use the website and which services you request.

This may include:

· your name;

· email address;

· telephone number;

· home address or country of residence;

· information provided through a contact form or enquiry;

· purchase, booking and payment information;

· details about your property search, relocation plans, budget, preferred locations and timescale;

· answers provided through an ARC buyer questionnaire;

· details about family requirements, schooling, accessibility or lifestyle preferences;

· property listings, addresses, documents, photographs or links you send to ARC;

· correspondence between you and ARC;

· marketing and communication preferences;

· website usage information, such as pages visited, approximate location, browser type, device type and IP address; and

· information provided by booking, payment, email, website or digital-download platforms used by ARC.

ARC does not normally receive or store your complete payment-card details. These are generally processed directly by the payment provider.

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3. Sensitive personal information

ARC does not normally need sensitive personal information.

However, you may choose to provide information about health, mobility, accessibility, family circumstances or other personal requirements where these are relevant to your relocation or property search.

ARC will only use this information where it is reasonably necessary to understand or provide the requested service. Where required, ARC will ask for your explicit permission before using sensitive information.

Please do not provide sensitive personal information that is not relevant to your enquiry or requested service.

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4. How ARC collects information

ARC may collect personal information:

· when you complete a website form;

· when you email, telephone or message ARC;

· when you purchase or download an ARC guide;

· when you book an interview, consultation, tour or property-related service;

· when you complete a buyer or pre-interview questionnaire;

· when you send ARC a property listing, document, photograph or video;

· when you subscribe to ARC emails or marketing updates;

· automatically through cookies and similar website technologies;

· through payment, booking, digital-product and communication providers; or

· from another person where you have asked them to contact ARC on your behalf.

ARC may occasionally receive information from an estate agent, lawyer, builder, professional adviser, family member or other person involved in your property or relocation plans. Where appropriate, ARC will explain where the information came from.

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5. How ARC uses personal information

ARC may use personal information to:

· respond to enquiries;

· understand your property, lifestyle or relocation requirements;

· arrange and manage interviews, consultations, tours and property visits;

· prepare buyer briefs, area recommendations, Property Scout Reports or other agreed work;

· process purchases and supply digital guides;

· take payment and maintain transaction records;

· communicate with you before, during and after a service;

· provide customer support;

· introduce you to relevant professional or service providers where requested;

· improve ARC’s website, guides, services and customer experience;

· prevent misuse, fraud or security problems;

· meet accounting, tax, legal and regulatory requirements;

· manage complaints or disputes; and

· send relevant ARC news, guides, services or marketing where you have agreed to receive it or where the law otherwise permits.

UK privacy rules require organisations to explain their purposes for using personal information, their lawful reasons for doing so, how long information is retained, who it is shared with and the rights available to individuals. (ICO)

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6. ARC’s reasons for using personal information

Depending on the circumstances, ARC may use personal information because:

· it is needed to respond to your request before you enter into a contract;

· it is needed to provide a guide, booking or service you have purchased;

· ARC has a legal obligation, such as keeping accounting or tax records;

· you have given ARC permission;

· it is in ARC’s legitimate business interests to operate, secure and improve its website and services; or

· it is necessary to establish, exercise or defend a legal claim.

Where ARC relies on legitimate interests, it will consider whether the use is reasonable, proportionate and consistent with what you would expect.

Where ARC relies on your consent, you may withdraw that consent at any time.

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7. Purchases and payments

When you purchase a digital guide or book an ARC service, ARC may collect information needed to:

· identify the purchaser;

· process and confirm the order;

· provide the purchased guide or service;

· send receipts, confirmations or service communications;

· provide customer support; and

· meet accounting, tax and legal requirements.

Payment information will normally be processed through a third-party payment provider. That provider will handle payment details under its own privacy policy and security arrangements.

ARC will not use payment information for unrelated marketing purposes.

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8. Buyer interviews, questionnaires and property information

ARC may ask you to provide information about your budget, property preferences, family, lifestyle, schooling needs, preferred locations, relocation plans and buying timescale.

This information is used to understand your requirements and provide the relevant ARC service.

You do not have to answer every optional question. However, ARC may be unable to provide a complete recommendation or report if important information is missing.

Where you provide information about another person, such as a partner, family member or co-buyer, you should make sure that you have their permission to share it.

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9. Marketing communications

ARC may send you information about:

· new ARC area guides;

· buyer services;

· property and relocation content;

· relevant Algarve information;

· events, interviews or consultations; and

· other ARC news and offers.

ARC will only send electronic marketing where you have agreed to receive it or where ARC is otherwise permitted to do so under applicable law.

You can unsubscribe at any time by:

· using the unsubscribe link included in a marketing email; or

· contacting hello@arcportugal.com.

Unsubscribing from marketing will not stop essential communications relating to an active purchase, booking or service.

ARC does not sell personal information to third-party marketers.

Rules covering electronic marketing and some uses of cookies may require consent, depending on the circumstances and technology involved. (ICO)

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10. Cookies and website information

The ARC website may use cookies and similar technologies.

Cookies are small files or identifiers used to help websites operate, remember preferences, understand website use and improve the visitor experience.

ARC may use:

· essential cookies needed for the website to function;

· preference cookies that remember visitor choices;

· analytics technologies that help ARC understand website use; and

· marketing technologies where ARC uses advertising or campaign measurement.

Where required by law, ARC will ask for permission before placing non-essential cookies.

Visitors can normally manage cookies through the website’s cookie settings or their browser settings.

More detailed information should be provided in the ARC Cookie Policy or cookie-management tool.

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11. Who ARC may share information with

ARC may share limited personal information with trusted providers where necessary to operate the website or provide a requested service.

These may include:

· website hosting and technical-support providers;

· payment processors;

· booking and calendar platforms;

· digital-guide delivery platforms;

· email and customer-communication providers;

· website analytics providers;

· accounting and bookkeeping providers;

· insurers;

· legal and professional advisers;

· estate agents, lawyers, surveyors, builders or other property professionals where you have requested an introduction;

· contractors or local service providers involved in an agreed ARC service; and

· government, tax, regulatory or law-enforcement authorities where ARC is legally required to provide information.

ARC will only share information that is reasonably necessary for the relevant purpose.

ARC is not responsible for how an independent professional or third-party business uses information after you enter into a separate relationship with them. You should review that organisation’s own privacy information.

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12. International use and transfers

ARC is operated from the United Kingdom, while its services relate primarily to property and relocation in Portugal.

Some personal information may therefore be accessed or processed in the United Kingdom, Portugal, elsewhere in the European Economic Area or in another country where one of ARC’s technology providers operates.

Where personal information is transferred outside the United Kingdom, ARC will take reasonable steps to ensure that an appropriate legal transfer arrangement or safeguard is in place.

These may include:

· a country recognised by the UK as providing an adequate level of protection;

· approved contractual data-protection clauses;

· another legally recognised safeguard; or

· a permitted exception for a specific transfer.

UK rules require restricted international transfers to be supported by adequacy arrangements, appropriate safeguards or a legally permitted exception. (ICO)

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13. How long ARC keeps information

ARC keeps personal information only for as long as it is reasonably needed for the purpose for which it was collected.

ARC’s general retention periods are:

· general enquiries: normally up to 24 months after the last meaningful contact;

· buyer questionnaires and consultation information: normally up to 24 months after the service or last meaningful contact;

· property listings, photographs and materials supplied for a specific report: normally for the duration of the service and up to 12 months afterwards;

· customer, contract, purchase and payment records: normally up to six years after the end of the relevant financial year;

· complaint or dispute records: for as long as reasonably necessary to resolve the matter and protect the parties’ legal rights;

· marketing information: until you unsubscribe, withdraw consent or ARC decides the information is no longer useful or accurate; and

· cookie and website analytics information: for the period described in the relevant cookie setting or provider information.

Information may be kept for longer where required by law, a tax authority, an insurer or an ongoing legal matter.

UK limited companies are generally required to retain relevant accounting records for six years from the end of the financial year to which they relate. (GOV.UK)

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14. How ARC protects information

ARC takes reasonable organisational and technical steps to protect personal information.

These may include:

· password-protected systems;

· restricted access to customer information;

· reputable website, payment and booking providers;

· secure devices and software;

· backups where appropriate;

· keeping software reasonably up to date; and

· limiting information sharing to what is necessary.

No website, email service or electronic storage system can be guaranteed to be completely secure.

If ARC becomes aware of a personal-data incident, it will investigate and take the steps required by applicable law.

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15. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

· ask what personal information ARC holds about you;

· request a copy of your personal information;

· ask ARC to correct inaccurate or incomplete information;

· ask ARC to delete information that is no longer needed;

· ask ARC to restrict how information is used;

· object to certain uses of your information;

· receive certain information in a portable format;

· withdraw consent where ARC relies on consent; and

· complain to a data-protection regulator.

These rights are not always absolute. ARC may need to keep or continue using some information where there is a legal, contractual or legitimate reason to do so.

You have the right to object to your personal information being used for direct marketing at any time.

To exercise a privacy right, contact hello@arcportugal.com.

ARC may need to confirm your identity before releasing or changing personal information.

The rights available can include access, correction, erasure, restriction, objection and data portability, although the rights that apply depend partly on the reason the information is being used. (ICO)

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16. Complaints

If you have a concern about how ARC has handled personal information, please contact ARC first:

Email: hello@arcportugal.com

ARC will try to understand the issue and resolve it fairly.

You also have the right to complain to the Information Commissioner’s Office, which is the United Kingdom’s data-protection regulator.

Where another country’s privacy law applies, you may also have the right to complain to the relevant regulator in that country.

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17. Children’s information

ARC’s website and services are intended for adults and are not directed at children.

ARC may receive limited information about children from a parent or guardian where it is relevant to a family relocation, school requirements or property search.

Parents and guardians should only provide information that is reasonably necessary for the requested service.

ARC does not knowingly use children’s personal information for direct marketing.

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18. Automated decision-making

ARC does not normally make decisions about customers using fully automated systems where the decision would have a legal or similarly significant effect.

Technology may be used to organise enquiries, process bookings, deliver digital guides, manage emails or analyse general website use, but ARC’s buyer-side recommendations and reports are not intended to be produced through fully automated decision-making alone.

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19. Third-party websites

The ARC website may contain links to estate agents, lawyers, builders, schools, restaurants, payment providers, booking platforms and other third-party websites.

ARC does not control the privacy practices of those organisations.

When you visit another website or provide information directly to another business, its own privacy policy will apply.

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20. Changes to this Privacy Policy

ARC may update this Privacy Policy to reflect changes to:

· the website;

· ARC’s services;

· the technology or providers ARC uses;

· business practices; or

· applicable privacy law.

The latest version will be published on the ARC website with an updated date.

Where a change significantly affects how existing personal information is used, ARC will take reasonable steps to bring the change to the attention of the people affected.

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21. Contact ARC

Questions, requests or concerns about this Privacy Policy should be sent to:

Paul Lindsell Ltd

Trading as Algarve Relocation Concierge

Email: hello@arcportugal.com

Website: www.arcportugal.com